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Terms & Conditions



Us/We/Our: Our company, Baileys of Salisbury (KSR Bedding LTD)

VAT: Value-added Tax

Force Majeure: Extreme events or circumstances outside our control; these events include but are not limited to war or civil war, acts of God, natural disasters, fire, court orders, epidemics or disease and government authority action.

Made to Order/Special order: An item configured by you, with us, where you have chosen selectable options for a product, e.g. by a range of fabric, by colour, by size, or by tension. 

Stock order: A pre-made item held in stock by Us.

Online order: An order placed on our Website, by email, or over the phone.


Your Order


After submitting an Online order, you will receive an acknowledgement of the order placed, and we will provide a unique order number. Please note this number, as it is required for identification or tracking purposes.


This acknowledgement is not an acceptance of your order.


When your payment has been accepted and authorised, and we have determined the availability of your required products, you will receive an email confirming your order; this will then be regarded as a legally binding contract between You and Us.


  • In the unlikely event of a delivery delay, we will contact you. We can discuss the options or alternatives available to you.


The VAT amount will be shown on your order. In addition, our VAT registration number will also be shown on this document.


In rare instances, Force Majeure may impact our ability to perform the contract. In Force Majeure, our company may, at its absolute discretion, cancel any contract for the supply of goods or services according to the order form; or cancel the manufacture and/or delivery of the goods or services.


In these circumstances, our company will endeavour to discuss other suitable alternatives available to you.


We reserve the right not to accept any order if any of the following criteria are true:

  • We have insufficient stock to fulfil the order;

  • Any of the items ordered was incorrectly described or priced on the Website; or

  • Your payment was not authorised.


If we cancel your order, we will notify you as soon as possible, but in any event, within thirty days of cancellation. We will refund the amount paid in respect of the contract.


We will not be obliged or liable for any compensation.


'Made to Order' or Special orders


'Made to Order' orders are specially made for you and, therefore, not subject to the statutory cooling-off period; we will have commissioned a supplier to manufacture them for you.


All orders not selected from our stock are, by definition, 'Special' or 'Made to Order' orders.


Where you are configuring (selecting options) to build your bespoke product and not selecting a pre-made product which is held in stock, this product will be made specifically to your chosen custom options and therefore becomes a Made to Order/Special order product.


Special Order/Made to Order items are identified clearly in the applicable specification on your invoice.  


Stock Orders


If, after ordering an item from our stock, you have reason to cancel your order, you may cancel your order at any time before the day of despatch. Please email Us at:


We will email a confirmation of your cancellation. You will receive a refund using the same method as your original order.


Special Conditions relating to mattresses and mattress toppers


Due to the intimate nature of mattresses and mattress toppers, these are exempt from your usual statutory rights of return when they have been unsealed. Therefore, for health and hygiene reasons, any unsealed mattresses/mattress toppers will be deemed to have been used and cannot be returned for any reason other than a manufacturing fault.


The Price of Goods and Services


The price of goods and services will include VAT (value-added tax) at the applicable rate. Any changes in the VAT rate between the date of your order and the delivery date may change the cost shown and may require adjustment to the price payable where this occurs; we will inform you of any changes as soon as possible. You will be deemed to have accepted those changes unless you specifically tell us otherwise, or (where the order is a 'Stock Order' and not a 'Made to Order' or 'Special' Order) reject the goods on delivery.


Your order may show charges for delivery, assembly or another service. If you request a different service than initially requested, we reserve the right to apply additional charges to your order.


Pricing Policy


Any headline price indicated on our Website or in-store will align with our supplier's guidelines. The terminology used differs from one manufacturer to another. The following are just a few of the more commonly used terms:


Consumer Price Guide: the price the Brand, Manufacturer or Supplier suggests the Retailer should charge the consumer.


Retail Price Guide: the price the Brand or Manufacturer suggests the Retailer should charge the consumer.


Showroom Price Guide: the price the Brand or Manufacturer suggests the Retailer should charge the consumer.


Any lower price offered by us is a discounted price.


We pride ourselves on being exceptionally competitive in price. We have a policy; we are never knowingly beaten on Price or Service.

In the unlikely event, once brought to our attention, we will match or better our price if our competitor offers the identical item and service for a lower price.




We require full payment for goods and services before delivery.


We require a minimum 10% deposit of the total value of your order to confirm your order.


No Debit or Credit Card details submitted with an Online order will be stored directly by us when you place an order with us.


Delivery Times


Every reasonable effort will be made to adhere to the delivery dates stated at the initiation of your order; however, these dates should be viewed as an estimated period. Such dates will be provided in good faith and based upon the information provided to us by our suppliers at the time. Special orders can be delayed for reasons beyond the control of our suppliers.


We will not accept any liability for any loss or inconvenience for any delay in delivery.


Delivery of Goods


Where a delivery charge is applicable and stated at the time of purchase, any subsequent change of address may incur additional delivery costs.


We deliver by way of our own transport or a chosen carrier, depending on the nature of the products ordered or your delivery area.


Adequate and safe access to your room of choice is your responsibility, as is the provision of safe passage free from vulnerable items such as floor lamps, occasional furniture pictures or any other removable items which may hinder the delivery process. 


If our operatives deem the delivery access unsafe or inappropriate, they may, at their discretion, decide to terminate the delivery pending at another time. If delivery is rescheduled under these circumstances, additional charges may apply.


If you are not available at the time of the attempted delivery, a card will be left advising you that We called. Please contact our delivery contractor or Us within 24 hours to make a new appointment. An alternative delivery date can be arranged, but further charges may apply.


If we do not hear from you within this period, the goods will likely be returned to us, and charges will apply in this instance.


Time of delivery is not of the essence in these terms and conditions except to the extent that we will fulfil all orders within 30 days of our acceptance of the order unless you expressly agree otherwise. We will not be liable for any loss or damage incurred by you through any reasonable delay due to unforeseen circumstances outside our company's reasonable control or any reasonable delivery rescheduling.


Where you have elected to have your goods delivered to a third-party carrier or other such establishment engaged by you, it is the responsibility of that entity or person to accept the delivery on your behalf and sign for it accordingly. We will not accept any responsibility, liability or damage after the signed acceptance.




All our products are sourced responsibly, and most of our mattress and divan sets suppliers are members of the National Bedding Federation (NBF), which has rigorous rules and regulations to protect you from the use of inferior components and construction methods. They also give you the best industry-recognised levels of guarantee.


All products are sold subject to their particular Product Description, which sets out additional Specific Conditions related to that product, including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.


We endeavour to ensure that all details, descriptions and prices of Products appearing on our Website were correct at the time when the relevant information was entered into our web system.


We strive to keep the information on our Website as up-to-date as possible. However, all information provided; (including Product Descriptions, Fabrics and other selectable options) appearing on this Website at any given time may not always reflect the position exactly at the precise moment you place an order. We can only guarantee a product's price once your order is accepted in accordance with our email order acceptance procedures.


Damaged or Defective Goods


If your goods are found to be defective, short-delivered or damaged, we require you to contact Us within 48 hours of delivery. We will contact you and arrange to replace the damaged or incorrectly delivered goods. The same applies to product shortages.


On occasions when faulty or damaged products require inspection, we will arrange a prompt inspection of the goods in question. The inspection appointment will be arranged as quickly as possible.


No unauthorised repairs or modifications should be made to the goods.


Any damage sustained to a customer's property during the delivery must be written on the delivery operative's delivery advice note.


We do not accept claims, liability, loss, or damage for any goods misused or assembled by you or any third party.

Consumer Contracts Regulations 2013


This legislation offers you the following cancellation rights when you buy online or by phone:


  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.


  • Your right to return products does not apply to Made to Order or Special Order goods made to your specification and have been clearly personalised or which, because of their nature, cannot be returned. Mattresses and mattress toppers that have been unsealed are also excluded from your statutory right to return due to their nature as personal items.


  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.


  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and your phone number and email address.



  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation, and we will reimburse you (by the method used to pay for the original transaction) the amount in relation to the goods to which cancellation rights apply. Including the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).


  • We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.


Returns, Refunds, Cancellations and Cooling-off Period


We comply with the Distance Selling Regulations, and you may cancel your order during a cooling-off period. This cooling-off period is any time up to 14 working days after the day we have delivered the product to you.*


*Please refer to the 'Made to Order' or Special orders section and the Special Conditions relating to mattresses and mattress toppers section for specific provisions relating to these items.


Where the goods are being returned for reasons other than being defective a charge will apply for the collection and return of such goods. 


Please contact Us if you wish to discuss this charge before placing your order.


Returnable for credit goods must be made available in their delivered form and original packing and must not have been tampered with in any way. Only where our operatives assembled your goods in the initial instance will we disassemble these goods before removal.


On return, all products will be inspected to ensure the product has not been compromised and is complete before a refund is processed.


Where a refund is due, we will refund the sum due to you by the same method as originally paid by you unless otherwise agreed by Us. We will make every effort to complete this process as soon as possible unless unreasonable delays have been caused by you when enacting the return of the goods to our agent or Us.


Cancellation Procedure


Any cancellation request must be submitted by letter or email and directed to our head office, as shown in our Contact Us section below.


Please refer to the 'Made to Order' or Special orders section and the Special Conditions relating to mattresses and mattress toppers section for specific provisions relating to these items before submitting a cancellation request.


Contact Us



Telephone: 01722 323235


Baileys of Salisbury

84 Fisherton Street




United Kingdom.


Guarantee and Indemnity


The Customer is responsible for reimbursing Us and indemnifying Us against any actions, including claims, losses, damages, and actions incurred arising from Us acting on the directions or instructions from the Customer or the Customer's own actions.


Risk And Title


Ownership of the Goods shall only pass to the Customer when We receive cleared funds amounting to the full value of the order. 


Ownership of the goods will remain with Us, and We will be entitled to dispose of them at any time before the receipt of payment in full for any Products or services supplied after having notified the Customer of such action.


The Risk for loss or damage to the Goods shall pass to the Customer on delivery to the Customer (or delivery to a third-party carrier nominated by the Customer).


It is understood that it is the Customer's responsibility to insure and protect goods awaiting exchange or collection.


Law And Jurisdiction


Any contract to which these terms and conditions apply shall be governed in accordance with English law, and the parties hereto submit to the non-exclusive jurisdiction of the English Courts.



Our customer service is important to us. In the event you have a disagreement with Us, please direct it in writing to Us at the following email address, where we will make every effort to resolve the matter quickly and efficiently:



We work tirelessly to ensure the accuracy of our Website. Unfortunately, with many configurable products on offer, it is impossible to guarantee there won't be any errors. We will continue to rectify any errors as soon as possible but cannot accept responsibility for any losses incurred.


Our liability regarding any contract shall be limited to the value of the goods.


We reserve the right to:


  • Change prices without notice

  • Remove or change product content.

  • Update our terms and conditions, and your continued use of the Website (or any part of it) following such a change will demonstrate your acceptance of the change.


We would be grateful if you would report any errors you may find on our Website to us as soon as possible, and we will rectify them at the earliest possible time.




If any part or individual part of these terms and conditions is determined by a court to be invalid, void or unenforceable, those terms only shall be deemed to have been deleted, notwithstanding that all of the other remaining conditions within this contract shall remain in full force and effect.


Company Details



Telephone: 01722 323235


Baileys of Salisbury

84 Fisherton Street




United Kingdom.


This Website is owned and operated by KSR Bedding LTD.

Company Registration Number: 11463456

VAT Registration Number: 307774487


Registered Office Address:

KSR Bedding LTD

3 Durrant Road




United Kingdom.

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